The Repair Process
We are obsessed with creating a superior collision repair experience. That means our team of industry experts and professionals will work together to deliver a seamless and hassle-free repair process from drop-off to delivery. We even coordinate your claim by working directly with your insurance carrier so that you can focus on what matters most – getting your life back on the road. Welcome to Crash Champions.
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At the Repair Center
Every repair moves through the same four phases, ten disciplined steps from the moment you arrive to the moment you drive away.
ASSESS
Vehicle Intake and Pre-Scan
A Crash Champions Service Advisor reviews damage, initiates a preliminary estimate, and reviews the overall repair plan while also completing a pre-scan.
- Pre-scan of onboard diagnostic codes
- Photo documentation of all damage
- Loaner / rental coordination
Disassembly
A complete disassembly and damage analysis by our certified body technicians is conducted to build a comprehensive repair plan and finalize the estimate details before ordering parts and initiating the repair.
- Component removal and cataloging
- Damage assessment and documentation
- Part condition evaluation
Repair Plan/Order Parts
A complete repair plan is finalized alongside your insurance carrier and parts are ordered by your Service Advisor according to your vehicle’s standards.
- OEM-spec parts ordering
- Supplement filed with insurance
- Estimated completion shared with you
REPAIR
Body Repair
After your vehicle undergoes a complete damage analysis, body repair work begins. Certified Crash Champions repair technicians remove all parts requiring separate repair or replacement, and perform body and structural repair work. Meanwhile, all repair work undergoes a rigorous quality control inspection.
Paint and Refinish
After collision technicians complete body repairs, your vehicle begins the painting and refinishing process. Crash Champions is home to the industry’s premier paint technicians, who deploy digital technology and their expert craft to perfectly match your vehicle's original finish using manufacturer supplied codes.
- Advanced color-match application
- Multi-layer paint system
- Factory-quality finish verification
Reassembly
Your vehicle returns to the body shop where it is reassembled with lamps, air conditioning, grills, doors, and other parts involved in the repair. Once re-assembly is complete, it enters a final quality control check to ensure all authorized repair work is completed and that the repair work fully restores your vehicle to its pre-accident condition.
- Component reinstallation
- Fit and finish verification
- Functionality testing
VERIFY
Calibrations and Post-Scan
All Crash Champions repairs receive a pre-scan and post-scan to ensure all onboard sensors and safety equipment is restored to pre-accident condition. Meanwhile, all advanced driver assistance systems (ADAS) features impacted by the damage are recalibrated to original condition by certified technicians.
- ADAS system recalibration
- Final electronic diagnostics
- OEM specification verification
Quality Assurance and Vehicle Delivery
It’s our mission to restore your vehicle to its pre-accident condition as safely as possible. That’s why we follow manufacturer guidelines and standards, while utilizing those processes in our standardized quality control checks. It’s also why we back every repair with a lifetime guarantee for as long as you own the vehicle.
- Multi-point quality inspection
- Repair walkthrough with customer
- Satisfaction guarantee
DELIVER
Vehicle detail
Champions Do More. That’s why every repair at Crash Champions also includes a detail and wash prior to delivery. Once all repairs and quality control checks are complete, our dedicated team will wash, vacuum, and detail your car so that you drive home, safely, in a clean, comfortable, and fully repaired vehicle.
- Exterior detailing and cleaning
- Interior vacuuming and cleaning
- Final appearance inspection
Vehicle Ready
Once your repair and our standard quality control checks are complete, your service advisor will contact you to arrange the vehicle pick up. This is your opportunity to review the vehicle alongside our service advisor to ensure the authorized repairs were completed to your satisfaction. Finally, you’ll drive home in a vehicle that is always backed by the Crash Champions lifetime guarantee.
- Final inspection completion
- Keys handover
- Lifetime warranty guarantee
What sets our process apart
Every repair follows the same disciplined standard, whether it is a bumper scuff or major structural work. These are the things we never skip.
Pre-scan and post-scan on every vehicle
We read your vehicle's onboard diagnostics before a single panel comes off, and again after the repair, so nothing hidden is missed.
OEM parts and manufacturer procedures
We follow the automaker's exact repair documentation and use the parts your vehicle's certification calls for, not generic substitutes.
ADAS calibration in-house
Cameras, radar, and driver-assist sensors are recalibrated to factory tolerances so your safety systems work exactly as they did before the accident.
Backed by a written lifetime warranty
Our workmanship is guaranteed for as long as you own the vehicle, honored at all 650+ Crash Champions locations nationwide.
Certified Repair Facilities
Crash Champions holds OEM certifications across the industry, so your vehicle is repaired to the manufacturer's exact specifications.
Frequently Asked Questions
Ready to start your repair?
Book an appointment online or find the Crash Champions center nearest you. Estimates are always free.
